Privacy Policy


Building Services Products Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information about us

Building Services Products Limited is registered in England.

Company registration:


Tax Number

GB 359 0691 70

Registered address:

c/o Tax Assist Accounts
Arnison House
139A High Street
Yarm, TS15 9AY

Data Protection Officer

Mandy Yeo

  • 07944 946695
  • Unit 22, Magnum Industrial Estate, Lagonda Road, Billingham, Teesside, TS23 4BF

2. What this policy covers

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What are your rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  • The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including (automated decision making) and/or (profiling).

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data do we collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name
  • Date of birth
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job title
  • Profession
  • Payment information / bank details
  • Information about your preferences and interests
  • Notes made by and for credit control purposes
  • Credit check details

In the rare occurrence any personal data obtained from third parties, it is either obtained from publicly available information, or from request by the individual.

6. How do we use your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our products and/or services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and/or post that you have opted-in to receive (you may unsubscribe or opt-out at any time by contacting us as stated in Part 11).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We use automated systems for carrying out certain kinds of decision making and/or profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 11.

The following automated decision-making method(s) may be used:

  • When customers have ‘back orders’, unless they specifically request otherwise, the business will fulfil the oldest to latest back orders automatically when stock is replenished.
  • Credit search companies and other referencing agencies are used for credit checks. Without this process, the account may not be set up.
  • Credit insurance and such businesses require names, address, phone numbers, email address, bank details etc for customers that are going on / are on payment plans.

The following automated profiling may take place:

  • If a manufacturer was to do a product recall or changes in product legislation, we would notify customers who have directly purchased the units, and customers who purchase those type of products. This is purely for safety and can sometimes be legally required.
  • On occasions a branch or location might have operational issues and if this happens, we can contact customers located in certain areas or who rely on the service, of the temporary situation.
  • On such instances like above, the company may filter content to specific individuals within each business, so it is relevant to the recipient. i.e. accounts, sales, senior management.
  • Accounting software is used to obtain sales / purchase ledger data over a period of time for analysis purposes.
  • Insurance companies are used to help facilitate customer credit which may require profiling to enable such action.
  • Insurance brokers require information for providing annual insurance quotes for the company. This will also include any historical claims for a period of time.

7. How long do we keep your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Financial information such as invoices are typically kept in a secure location for six years and are then professionally shredded by an external company.
  • Job applications are stored for up to 12 months.
  • Testimonials are submitted by the user and stored until request removal and deletion.
  • Company promotions use and store data for up to 12 months. After this time, it is archived (if required) for up to six years as per the financial information statement above.
  • Mailchimp, JotForm and other such online services (from the website) may store information if individual has voluntarily submitted the data. This is then removed and deleted upon request which can be made at any time up it is already mentioned above, i.e. company promotion, job application, testimonial…etc…

8. How and where do we store or transfer your Personal Data?

We will only store or transfer your personal data within the United Kingdom (the “UK”). The UK consists of England, Scotland, Wales and Northern Ireland. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

9. Do we share your Personal Data?

We may share your personal data with other companies in our group for the benefit of decision making ensuring we can continue to offer our products and services. This includes our holding company and its subsidiaries.

We may sometimes contract with the following third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  • Courier services and similar companies are a carrier service we occasionally use to fulfil deliveries and they require address, name and contact number information.
  • Credit insurance and other such businesses require names, address, phone numbers, email address, bank details etc for customers that are going on / are on payment plans.
  • Credit search companies and referencing agencies are used for credit checks. Without this process, the account may not be set up.
  • Lawyers used for claims will be given names, address and details of the case.
  • Insurance brokers require information for providing annual insurance quotes for the company. This will also include any historical claims for a period of time.
  • Auditors who require customer / supplier details for sample testing.
  • External IT companies who take datasets for backup purposes on occasions. Their GDPR policy states that no customers data will be held for more than three months. They will for this reason, have full access to our systems and data.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How can you access your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How can you contact us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Officer):

  • 07944 946695
  • Unit 22, Magnum Industrial Estate, Lagonda Road, Billingham, Teesside, TS23 4BF

12. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available via our website ( or on request from details in Part 11.

Cookie Policy

What are Cookies?

Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies, and it is possible some cookies are placed by third party services that may appear on our pages.

Your consent applies to the following domains:

Once you give consent it is possible you will not be asked for consent again unless their is a change (to cookies) on our website, after a set period of time, change in internet browser, deleting of internet history/cookies…etc… The different type of cookies on our website are listed below.


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.


Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.


Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.


Unclassified cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Further information on personal information is covered in our Privacy Policy, or questions can be sent to our Data Protection Officer.

  • 07944 946695

Website terms of use

Please read these Terms of Use carefully before using this site.

Who we are and how to contact us is a site operated by Building Services Products Limited (“We”).

We are registered in England and Wales.

Company registration:


Tax Number

GB 359 0691 70

Registered address:

c/o Tax Assist Accounts
Arnison House
139A High Street
Yarm, TS15 9AY


Mandy Yeo

  • 07944 946695
  • Unit 22, Magnum Industrial Estate, Lagonda Road, Billingham, Teesside, TS23 4BF

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy is available in this website. See further under How we may use your personal information.
  • Our Cookie Policy is available in this website. This sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

Your account security is your responsibility.

  • If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
  • You shall ensure that your account details are kept secure and shall use the best available security practices and systems applicable to the use of your account details.
  • You shall maintain a written, up-to-date list of current authorised users and provide such list to the Supplier within five Business Days of the Supplier’s written request at any time or times.

We have the right to disable all user details or passwords, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user details or password, you must promptly notify us at

How you may use material on our site

  • All information on your account is confidential information and should not be disclosed to another other business by any means.
  • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You must not modify any materials you have downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
  • You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of sale (available here).
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Use of our site

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with this policy.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material (including comments and reviews) which you contribute to our site (contribution), and to any interactive services associated with it.

The content standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Promote sexually explicit material.
  • Include child sexual abuse material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trademark of any other person.
  • Be likely to be deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from Building Services Products Limited, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

Breach of this policy

Failure to comply with this policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

We are not responsible for viruses, and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Which country’s laws apply to any disputes?

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Environmental Policy

Building Services Products Ltd is committed to reducing our environmental impact, while continually reviewing our procedures aspiring to find methods to improve. Working with our stakeholders the business actively engages with all areas of the operation to evaluate performance.

To ensure staff and departments are committed, the business has set a code which the whole company looks to follow and promote at every location around our network of branches. It is this code than forms our environmental policy and promotes continual improvements.

Our Code

  1. The business is committed to protecting the climate by reducing our energy usage and CO2 emissions wherever possible. This applies to all areas of the business, such as; transport, offices and warehouse spaces such as encouraging branches to move away from traditional lighting and replacing with more modern LED lighting.
  2. Conform with all relevant environmental regulations necessary within our sector and industry we operate in. This applies to all areas of the business, such as; transport, offices and warehouse spaces.
  3. Look to minimise pollution within all areas of business operation. Setting procedures which aim to reduce our impact on the environment within our distribution day to day operations. Specialist staff within transport cover environmental compliance as part of their duties and review our vehicle fleet regularly, this is just one example how we monitor our performance and impact.
  4. Encourage 360 feedback of suggestions for improvement at all levels. Expanding from previous points the business constantly reviews all feedback, considering if procedures can benefit from any changes. If after evaluation changes are necessary, the business will look to implement promptly.
  5. Promoting recycling internally and externally via our suppliers and customers to reduce the environmental impact where possible. Through consultation with all parties, we look to reduce our impact such as promoting paperless technology.
  6. Minimise waste by evaluating operations and ensure they are effective and efficient. This applies to all areas of the business, such as; transport, offices and warehouse spaces.

Other policy documents might be relevant and could help should you require more information. These can all be found within the ‘Policies’ page of our website. This policy will be reviewed on an annual basis and only updated should changes be required.

Richard Cowley
Managing Director
1 July 2022

Compliance Statement

Our Commitment

Building Services Products Ltd (BSP) (‘we’ or ‘us’ or ‘our’) are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR.

BSP is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

BSP already has a consistent level of data protection and security across our organisation, however it is our aim to be fully compliant with the GDPR by completing a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.

Policies and Procedures

Data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: –

Data Protection

Our main policy and procedure document for data protection meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals

Data Retention and Erasure

We have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.

Data Breaches

Our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.

International Data Transfers and Third-Party Disclosures

Where BSP stores or transfers personal information outside of the UK, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.

Subject Access Request (SAR)

We have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.

Legal Basis for Processing

We are continually reviewing all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.

Privacy Policy

We have revised our Privacy Policy to comply with the GDPR, which is available to view on our website at Our policy advises how we process personal information, why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.


We have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.

Direct Marketing

We have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

Data Protection Impact Assessments (DPIA)

Where we process personal information that is considered high risk, involves large scale processing or includes special category/criminal conviction data; we have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).

Processor Agreements

Where we use any third-party to process personal information on our behalf (i.e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the GDPR.

We operate a number of internal policies to ensure we are conducting our business in an ethical and transparent manner. These policies include:

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via our website, handbook and through our Data Protection Officer regarding an individual’s right to access any personal information that SBS processes about them and to request information about: –

  • What personal data we hold about them.
  • The purposes of the processing.
  • The categories of personal data concerned.
  • The recipients to whom the personal data has/will be disclosed.
  • How long we intend to store your personal data for.
  • If we did not collect the data directly from them, information about the source.
  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this.
  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances.

Information Security and Technical and Organisational Measures

BSP takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including:

  • SSL
  • Access Controls
  • Password Policy
  • Encryptions
  • Restrictions
  • Authentication
  • Mobile device protection GDPR Roles and Employees

BSP has designated Mandy Yeo as our Data Protection Officer and have appointed a data privacy team to develop and implement our roadmap for complying with the ongoing compliance for GDPR. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

BSP understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee specific training program, which forms part of our induction and annual training program.

If you have any questions about our preparation for the GDPR, please contact us.

  • 07944 946695
  • Unit 22, Magnum Industrial Estate, Lagonda Road, Billingham, Teesside, TS23 4BF

Terms and Conditions of Sale

  1. Definitions

“the Company” means Building Services Products Ltd. We operate the website is a site operated by Building Services Products Limited (“We”). We are registered in England and Wales under company number 12746947 and have our registered office at c/o, Tax Assist Accountants, Arnison House, 139A High Street, Yarm, TS15 9AY.“the Purchaser” means the person, firm or company placing an order on the Company.“Quotation” means any Quotation or terms given by the Company including any prices listed on the Company website.

  1. Orders

No orders placed by the Purchaser arising as a result of a Quotation, Terms, or otherwise, will be considered as binding on the Company unless that order has been acknowledged by the Company in writing.

  1. Effect of Conditions

All orders accepted by the Company will be subject to the Conditions of Sale set out herein. The Company is not willing to contact otherwise than on these Conditions and unless otherwise expressly agreed in writing. These Conditions shall apply to all contracts made between the Company and the Purchaser and any documents emanating from the Purchaser which contain printed or standard Conditions which have been or shall be sent by the Purchaser and received by the Company on the understanding that they appear on the Purchasers documents because they are printed thereon will have no legal effect whatsoever and the Purchaser waives any right which he otherwise might have to rely on such conditions.

  1. Validity of Offer

Any prices and/or discounts quoted by the Company, whether verbally or written, will be considered to have a validity of not exceeding 30 days unless otherwise agreed by the Company in writing.If the Purchaser intends to place an order with the Company subject to the terms of a nominated or other sub-contract the prices and terms in the tender will not be binding on the Company unless the Purchaser has fully disclosed to the Company such items and conditions of the said sub-contract and that the Company has acknowledged the same in writing.If the Purchaser intends that the price for the goods should be paid to the Company by a third party (i.e. a Finance Company or similar institution) it must state on the order that it has received written confirmation from the third party that it will make payment to the Company in accordance with the terms of Clause 8 hereof and if it fails to do so, the Purchaser will be bound to make such payments.When using our website please follow the onscreen prompts to place an order. Each order is an offer by the Purchaser to buy the goods specified in the order (Goods) subject to these Terms.The Company’s order process allows the Purchaser to check and amend any errors before submitting an order. The Purchaser is responsible for ensuring that the order and any specification submitted is complete and accurate.

  1. Specifications

Whilst all descriptions, specifications, drawings and illustrations are supplied in good faith they are only intended for guidance purposes and the Company will accept no responsibility whatsoever for any errors, omissions, loss or damage from the Purchasers reliance on such descriptions, drawings and illustrations. Further, the Company reserves the right to amend such descriptions, specifications, drawings and illustrations without notice. The Company provides no warranty, and it shall not be implied, whether through any description or otherwise, that any Goods conform to or are suitable for any specific purpose, unless written confirmation of such a warranty as to suitability of the goods for purpose addresses specific goods and the Purchaser. The Company may recommend to the Purchaser, specific Goods. These recommendations are based solely upon the information received by the Company from the Purchaser. Therefore, any recommendations by the Company to the Purchaser in relation to any Goods shall be provided only as an opinion, and shall not be construed as an express or implied warranty as to any recommendation given, unless written confirmation of a warranty to that effect is provided by the Company to the Purchaser and the Purchaser is referred to the clause immediately preceding this. The suitability of specific goods for use is ultimately the decision of the Purchaser based solely upon the knowledge of the Purchaser.

  1. Prices

Unless otherwise agreed in writing the price to be paid will be deemed to have been stated in the Quotation provided that the Quotation is accepted within 30 days of issue and delivery is affected within a further 14 days. Otherwise, the Company may, at its discretion, vary the price by addition upwards to reflect market conditions, labour, material and transportation costs. All prices exclude VAT unless otherwise stated.

  1. Errors

The Company sells a large number of Goods through the website. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced or a product may have been removed from the site, but the website is not updated. If the Company discovers an error with the Goods the Purchaser has ordered, the Company will contact the Purchaser in writing to inform of this error and if it is a pricing error the Company will give the Purchaser the option of continuing to purchase the Goods at the correct price or cancelling the order. The Company will not process the order until we have your instructions. If the Company is unable to contact you using the contact details you provided during the order process, the Company will treat the order as cancelled and notify the Purchaser in writing. If the Company mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Company may cancel supply of the Goods and refund any sums the Purchaser has paid. The Company reserves the right to amend the specification of the Goods if any approval against the goods is removed or required by any applicable statutory or regulatory requirement.

  1. Delivery

Delivery periods are given in good faith and are based on the date of receipt of order. Whilst we will make every reasonable effort to meet the delivery requirements, we will not be liable for any failure to do so, nor for any consequential loss of any kind arising from late delivery.

Deliveries will be made to the destination specified on your order provided this is clearly indicated.

Unless otherwise agreed the cost of carriage will be chargeable to the Purchaser. Where the Purchaser requests the Company to deliver goods within a timescale which is shorter than that covered by the Company’s quoted delivery costs then the Company reserves the right to vary the price by addition upwards to reflect additional costs incurred.

Unless otherwise agreed the offloading and safe storage of delivered goods are the sole responsibility of the Purchaser. Where the Purchaser requests the Company to provide off-loading facilities then such facilities will be deemed to be chargeable to reflect the additional costs incurred.

After delivery, the goods are expressly held by the Purchaser at his own risk. The Purchaser undertakes, following delivery to maintain the goods in the predelivery condition and to insure the goods to their full value and against all risks until such time as payment and the title passes.

The Company reserves the right to levy additional charges against the Purchaser, to cover storage, fire insurance or other costs incurred by us, in the event that the goods are held beyond a reasonable period of time or should forward instructions to be withheld.

Time of delivery is not of the essence.

  1. Terms of Payment

Unless otherwise agreed in writing, and only for approved accounts, all goods will be invoiced on despatch for payment at the end of month following the date of invoice.Where an approved account is not established or where the total order value, excluding delivery, is less than £50.00 then, at its discretion, the Company may seek payment prior to delivery using a debit card or credit card. We accept the majority of debit and credit cards, a full list is available upon request.Time for payment shall be of the essence of the contract without prejudice to any other rights of the Company. If the Purchaser fails to pay the invoice on the due date, the Company reserves the right to claim interest, compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 (Act) (whether before or after judgement). Any reference to the Act is also a reference to any amendment, modification or re-enactment of it. If for any reason the Act does not apply interest shall be payable on overdue amounts on a daily basis at 8% per annum over the base rate quoted from time to time but at 8% a year for any period when that base rate is below 0% by the HSBC Bank plc and reimburse to the Company all costs and expenses, including legal costs, in the collection of any overdue amount.

  1. Passing of Property and Risk

The risk in the Goods shall pass to the Purchaser on completion of delivery. Title to the Goods shall not pass to the Purchaser until the Company has received payment in full (in cash or cleared funds) for:

the Goods; andany other Goods that the Company has supplied to the Purchaser in respect of which payment has become due. Until title to the Goods has passed to the Purchaser,the Purchaser shall:

hold the Goods on a fiduciary basis as bailee for the Company;store the Goods separately from all other goods held by the purchaser so that they remain readily identifiable as the Company’s property;not remove, deface or obscure any identifying mark or packaging relating to the Company;maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;notify the Company immediately if it becomes subject to the service of a Statutory Demand or any other action involved in the insolvency of the Purchaser; andgive the Company such information relating to the Goods as the Company may require from time to time.the Purchaser may resell or use the Goods in the ordinary course of its businessif before title to the Goods passes to the Purchaser:the Purchaser’s financial position deteriorates to such an extent that in the Company’s opinion the Purchaser’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy: orthe Purchaser is served with a Statutory Demand or any other action involved in the insolvency of the Purchaser, or the Company reasonably believes that any such event is about to happen and notifies the Purchaser accordingly then provided that the Goods haven not been resold then, without limiting any other right or remedy the Company may have:the Purchaser’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; andthe Company may at any time:require the Purchaser to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; andif the Purchaser fails to do so promptly, enter any premises of the Purchaser or of any third party where the Goods are stored in order to recover them.11. Loss and Damage in TransitIt is the responsibility of the Purchaser to examine the Goods immediately on arrival and any shortage or damage to be reported to us and to the carriers within 3 days of receipt.Non delivery of Goods must be reported to us within 10 days of the despatch dates given on the advice note.The Purchaser will be liable to indemnify the Company for any loss it suffers where it is unable to claim against the carriers by reason of non-fulfilment of these Conditions.12. Returned GoodsAny Goods returned to the Company for any reason other than faulty condition will only be accepted with the prior written agreement of the Company. Where such agreement exists then the Purchaser will be responsible for the cost of safe packing and delivery of Goods including adequate insurance against damage and loss. Where such Goods are returned to the Company by agreement and provided that the Goods are received in a condition which is consistent with the condition on despatch then a credit will be issued to the value of the returned Goods less any restocking charge of not less than 15% of the invoice value of the Goods subsequently returned.

  1. Fitness for Purpose

The Purchaser is solely responsible for suitability of the Goods for which they are bought and is reliant upon his own skill and judgement in this respect.

  1. Representation

Any statements or claims made by the Company, its representatives, distributors and agents either prior to or during the course of executing a contract between the Purchaser and the Company are superseded by the Conditions herein and as such they are not material.

  1. Guarantee

The Company extends to the Purchaser the terms of warranty, guarantee and conditions that it has, in turn received from the manufacturer. Provided that all amounts due in accordance with clause 9 hereof have been received by the Company.All guarantees and warranties are subject to the equipment having been stored, installed, commissioned and maintained in accordance with good practice and the manufacturer’s recommendations.To facilitate prompt replacement of any item or component we will despatch parts at the Purchaser’s request on a chargeable basis. When the defective item is returned to us and provided that the fault has been verified under the terms of the guarantee then the invoice will be credited or cancelled. Where no such item or component is subsequently returned within a reasonable period then the Company reserves the right to seek payment for the goods supplied.The Company explicitly excludes any labour, consequential or other costs associated with the replacement of Goods, items or components under the terms of the guarantee.

  1. Exclusion of Liability

The Company’s total liability arising under or in connection with this agreement, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the lesser of the Price attributable to that Contract or £5,000.Nothing in this agreement shall limit or exclude the liability of either party for:death or personal injury resulting from negligence; orfraud or fraudulent misrepresentation; orbreach of the terms implied by section 12 of the Sale of Goods Act 1979.Without prejudice to Clause 16(b), the Company shall not under any circumstances whatever be liable to the Purchaser, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:loss of profit:loss of goodwill;loss of business;loss of business opportunity;loss of anticipated saving;loss or corruption of data or information; orspecial, indirect or consequential damagesuffered by the other party that arises under or in connection with this agreementThe Purchaser shall be responsible for ensuring that all Goods subsequently installed on the Purchaser’s premises or elsewhere do not contravene existing laws and regulations and are approved by the Purchaser’s insurers.

  1. Force Majeure

Any delay or failure of performance in executing our obligations shall not be determined as a fault or give rise to any claim for lock-outs, restriction of supplies, breakdown of plant or machinery, shortage of labour, war, riots, civil unrest or any other circumstances reasonably beyond our control.

  1. Severance

If any provision or part-provision of these conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If that modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to, or deletion of, a provision or part-provision under this clause 18 shall not affect the validity and enforceability of the rest of the conditions.

  1. Entire agreement

These conditions and the Quotation constitute the entire agreement between the parties, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.Each party acknowledges that under these conditions it does not rely on, and shall have no remedies for, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these conditions.

  1. Variation

No variation of these conditions shall be effective unless it is in writing.

  1. Law and Jurisdiction

These Conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.

Modern Slavery Act Policy

This statement is made on behalf of Building Services Products Ltd, pursuant to section 54 of the Modern Slavery Act 2015. This document outlines the steps the company Building Services Products Ltd has taken, and is continuing to take to ensure that modern slavery, or human trafficking is not taking place within our business or supply chain.

Modern Slavery encompasses slavery, servitude, human tracking and forced labour. Building Services Products Ltd has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically, with integrity and transparency in all business dealings. We aim to put effective systems and controls in place to safeguard against any forms of modern slavery taking place within our business or our supply chain.

Business and Structure

Building Services Products Ltd are a designer and manufacturer of water treatment products. Our Head Office is based in Billingham, Teesside.

High Risk Areas

A potential high-risk area for Building Services Products Ltd are our international suppliers. We endeavour to substantiate in our initial negotiations, with any national or international supplier, the products we source have originated from a manufacturing process that respects all aspects of the modern slavery act.


  1. We do not tolerate slavery or human trafficking in any part of our business and are committed to ensuring this does not take place in our supply chains.
  2. Our anti-slavery policy reflects our aim to act transparently, respectfully and with integrity in all our business relationships. We implement and enforce effective systems and controls to mitigate this risk.
  3. We have reviewed our purchases to understand the nature of our suppliers. These include freelancers, consultants and companies providing a wide range of goods and services to help us deliver our aims and objectives.
  4. We have in place systems to mitigate the risk of slavery and human trafficking occurring in our supply chains, allowing us to assess, identify, address and monitor risk areas. We assess the risk of slavery or human trafficking occurring in our supply chains and apply enhanced checks where higher-risk areas are identified.
  5. To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide updates to our staff via internal newsletters/briefings and by providing both written and oral reminders of good practice.
  6. Wherever possible, either the directors or senior managers will visit the manufacturing facilities of our oversea suppliers to ensure that the highest ethical standards are upheld.
  7. Recruitment policy. We operate a robust recruitment policy, including conducting eligibility to work in the UK checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.

Performance Indicators

We will know the effectiveness of the steps taken by Building Services Products Ltd to ensure slavery or human trafficking is not taking place within our business or supply chain if no reports are received from employees, the public or any law enforcement agencies to indicate that modern slavery practices have been identified.

This statement constitutes the firm’s modern slavery and human trafficking statement for the financial year ending 31st July 2021. It has been approved by the members and signed on their behalf by

Richard Cowley
Managing Director
1 July 2022